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National Empowerment Center

Peer-run Warmlines & Resources


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Directory of peer-run warmlines

Known warmlines around the US - Warmlines.org

Louisiana Warmline - Operated Magellan Health Svcs in partnership with Start Corporation

1-800-730-8375 - Hours: Wednesday - Sunday 5:00pm to 10:00pm Free to all residents of Louisiana.

So You Want to Start a Peer-run Warmline? A Guide to Maintaining a Sustainable Warmline

This guide, co-authored by the National Empowerment Center and the National Mental Health Consumers' Self-Help Clearinghouse, draws on the advice and experience of existing warmlines and provides tips on fundraising, marketing/outreach, training, supervision, data collection, evaluation, and much, much more! Click to view/download (PDF, 12.3MB, 29 pages)

So You Want to Start a Peer-Run Warmline? Webinar Archive Available

Speakers from the David Romprey Oregon Warmline and the Montana Warmline share their firsthand experience on the elements of a successful peer-run warmline, including the start-up phase, recruitment, outreach/promotion, and ongoing support of warmline workers. In addition, useful tips on using technology and social media to create a more cost-effective and efficient warmline are provided.

David Romprey Oregon Warmline Toolkit and Consultation

For more information on how to order the toolkit and how to receive additional consultation click here

Peer-Run Warmlines: Success Stories, Tips, Tricks, and Lessons Learned

Presented by Oryx Cohen at Alternatives 2012 - PDF version of Powerpoint (526KB, 10 pages)

The Montana Warm Line & Virtual Drop-In Center: Program in a Box

Presentation by Dan Aune, Mental Health America of Montana - PDF version of PowerPoint (1.37MB, 56 pages)

New York State Peer Support Line

A guide put out by the Empowerment Center (PDF, 365KB, 20 pages)

Examples of peer-run warmlines:

Report on the expansion of a peer-run warmline - Hamilton County, OH
Click here to read the report (PDF, 99KB, 4 pages)

Crossroads Clubhouse Warmline - Massachusetts
Click here for hours of operation and more information (PDF, 76KB, 1 page)

Amistad Warmline - Maine
Click here for general information about the warmline (PDF, 767KB, 29 pages)